QUDINI is an enterprise Customer Experience Management platform that enables brands to transform their in-store customer experience, and as a result improve their sales, operations and customer relationships.
In one single flexible platform, use Qudini to manage your resources and connect with customers across multiple journeys and channels using our solutions for: Appointment Booking, Queue Management, Collection Management and Event bookings.
Engage & Capture more customers
In-store and across your online channels, via: hosts, self-service kiosks, consumer mobile apps and online appointment & event booking interfaces.
Inform & Retain your footfall
By updating customers through branded and personalised content, including: SMS, email, digital signage TV displays, printed tickets or pager devices.
Manage your customers, staff and operations
Use any desktop, tablet or mobile device to manage your customer demand against your available resources and shop floor activities.
Analyse & Improve your operations
Using Qudin’s dashboard and email reports, providing you new and granular data on: customer turnout, wait times, online engagement and more…
Virtual Queue Management
Manage walk-in footfall more efficiently and replace physical queues and busy waiting rooms with faster digital queues and more satisfied customers.
Multi-Channel Appointment Scheduling
Manage your appointment availability, staff resources, and footfall with pre-booked appointments made online and in the store, venue or surgery.
Click and Collect
Drive greater loyalty through an improved experience that enables Click and Collect customers to check in and receive personalised updates about their order status.
Call Back
Build a list of customers waiting to receive information about a service or a goods collection from your store, so you can personalise communications and build brand loyalty.
Retail
Telecommunication
Banking
Health Care
Hospitality
Government
Leisure & Entertainment
